How do I...

    install the Ground Zer0 software?

    connect to Ground Zer0 for the first time?

    setup my e-mail?

    setup additional mailboxes or aliases?

    change my password?

    go to a web page?

    download from the internet?

    speed up my internet connection?

    upgrade my browser?

    upgrade my modem drivers?

    setup my personal homesite?

        use FTP to upload files to my homesite?

    setup a domain?

        use FTP to upload files to my domain?

        use Front Page to edit my domain?

    setup a hit counter on my web site?

    setup a search script on my web site?

    setup a guestbook on my web site?

    setup a discussion forum on my web site?

How do I install the Ground Zer0 software?
    Installing the software is relatively simple, providing you already have it.  If not, you can download it from HERE. Once you have the correct version just double-click on the file and keep clicking OK and YES at all of the prompts. Before you know it, you'll have the Ground Zer0 icon on your desktop and you're ready to start surfing the web.  If you need step-by-step instructions on how to download and install it, click HERE.

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How do I connect to Ground Zer0 for the first time?
    If you do not yet have the software you can download it from HERE.  Double-click on the Ground Zer0 icon and you will see the Ground Zer0 login screen. Click on the 'Settings' button on the bottom and then on 'Phone Book'. Choose your state and city from the drop-down menus and click on 'OK'. Verify that the phone number is in the correct format (area code, call waiting, etc.) and click on 'OK' again. Now, enter your username and password (all lower-case) and click on 'Connect'. Once you have connected the software will minimize to an icon next to your clock and you can now browse or check your e-mail. If you need detailed instructions click HERE for an illustrated walk-through.

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How do I setup my e-mail?
    Setting up e-mail is the most asked question we receive at Ground Zer0. Have no fear, though, it's not that difficult. If you are fairly familiar with your e-mail software here are the settings you will need:
        E-Mail Address:  username@gzinc.com
        Incoming (POP3) Mail Server:   mail.gzinc.com
        Outgoing (SMTP) Mail Server: mail.gzinc.com

    If you're not too familiar with e-mail programs click HERE for detailed instructions.

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How do I add additional e-mail accounts or aliases?
    At this time the only way to add mailboxes or aliases is to request it in writing (e-mail is fine) from Technical Support. The e-mail address is support@gzinc.com  Remember, there is a limit on the number of boxes and aliases you are entitled to, so please check before you request them.

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How do I change my password?
    At this time the only way to change your username or password is to request it in writing (e-mail is fine) from Technical Support. The e-mail address is support@gzinc.com  There is a $5.00 charge to change a username, but passwords will be done free of charge (as long as this is not excessive)

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How do I go to a web page?
    To visit a web site the first thing you need to do is open your browser. Most likely you're using Internet Explorer or Netscape. When your browser opens it goes to your home page by default. To go somewhere else simply type the URL (www.gzinc.com, for example) in the address bar at the top. Hit the Enter key or click on GO and there you are. Another way to go to a web site is by 'following a link'. A link is a word, a phrase or a address that is underlined and is usually a different color than the text around it. To follow the link just click on it.

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How do I download from the internet?
    Eventually while you're surfing you'll find something you want to download. Whether it's a picture, a file or an entire program it's not that difficult. Usually files and programs that can be downloaded are 'links' (see above for a description). To download you simply have to click on the link. A small window will pop up asking if you want to open the file or save it to disk. Choose 'save it to disk'. Next you have to choose where you want to download the file to. Make sure to save the program in a place that is easy to remember. The simplest way to do this is to download it directly to the desktop. In most cases, the download automatically selects the desktop. If not, click the small down arrow next to the 'save in' menu and select Desktop. Once this is done, click "Save". While the file is downloading you will see a progress bar showing how big the file is and how long it will take to download.
    In the case of graphics or other things that are not links, it's a little more complicated. Right-click (use the right mouse button) on the picture and a menu will pop up. In Internet Explorer choose 'Save Picture As...' and in Netscape choose 'Save Image As...'. Then download as usual.

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How do I speed up my internet connection?
    The obvious answer to this question is to buy a faster modem. There are, however, a couple of things you can do if you're not connecting at your modems highest speed. Click HERE for more information.

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How do I upgrade my browser?
    This one is easy, just click HERE, choose the browser you would like to download, and follow the instructions.

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How do I upgrade my modem drivers?
    Drivers have to be downloaded from the manufacturer's web site to ensure that you receive the latest one. If your modem's manufacturer is not listed here you can probably find their address in the documentation that came with your modem.
        Best Data
        Boca
        Cardinal
        Diamond
        Gateway
        Hayes
        IBM
        Motorola
        Practical Peripherals
        US Robotics
        Viking
        Zoom

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How do I setup my personal homesite?
.     Each dial-up account includes a free 10MB personal homesite. To have it activated you must request it in writing (e-mail is fine) from Technical Support. The e-mail address is support@gzinc.com   Once it is activated you will be notified via e-mail. This e-mail will also include all of the FTP settings you will need to upload your files so it would be a good idea to print and file it. Once it is setup you will be able to access it at 'http://home.gzinc.com/username'.

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How do I use FTP to upload files to my homesite?
    So now you have a homesite, but there's nothing there. Don't panic, once you create your page you can upload it easily with WS_FTP. For those of you who have used FTP before, here are the settings you will need:

        Name/IP Address:   home.gzinc.com
        User ID:  Your username  (make sure 'Anonymous' is not checked)
        Password:  Your password

    For those of you who need a little more help, you can find a detailed walk-through HERE.       

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How do I setup a domain?
    A domain is in the format 'www.your-name-here.com' and setting one up is relatively easy. Ground Zer0 has an online form you will need to fill out and then we take it from there. The first thing to do is to go HERE and click on the web hosting plan you want. The next step is to verify that the domain you want is available. Enter the domain name you want (example.com or example.net) and click on Domain Lookup. If it comes back with 'Registrant' and Contact Information then the domain is already taken and you must try again with a different one.  If it says 'No match for' the domain then just fill out the form at the bottom of the page, choose the web hosting plan from the drop-down list and click on Register/Transfer Domain.  You will then be notified by phone or e-mail when your domain has been completed.

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How do I use FTP to upload files to my domain?
    Now that you have the domain, how do you get your site uploaded? You can upload it easily with WS_FTP. For those of you who have used FTP before, here are the settings you will need:

        Name/IP Address:   home.gzinc.com
        User ID:  Your username  (make sure 'Anonymous' is not checked)
        Password:  Your password

    For those of you who need a little more help, you can find a detailed walk-through HERE.       

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How do I use Front Page to edit my domain?
    Microsoft Front Page makes editing and uploading your web site extremely easy and every domain hosted by Ground Zer0 includes free Front Page extensions. For detailed instructions on using Front Page for the first time, click HERE.

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How do I setup a hit counter on my web site?
    A hit counter is a graphic image that will display the number of visitors who have been to your site. Each time the page is accessed or refreshed the counter will increase by one. Ground Zer0 provides a free counter and images for our domain customers. For more information click HERE

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How do I setup a search script on my web site?
    We offer two free search scripts for our domain customers. These scripts will allow people to search your entire website or just specific directories for keywords so they can find what they need more quickly. The results are displayed as links so the viewer can easily load the correct page. For more information click HERE

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How do I setup a guestbook on my web site?
    A guestbook is a page that allows visitors to leave messages or comments about your site. The guestbook is viewable by the visitors themselves so they can see what others have written. This script is only available for domain customers. For more information click HERE

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How do I setup a discussion forum on my web site?
    A discussion forum is known by many different names, including: bulletin board and message board. It is a web page for people to exchange messages and ideas by posting their comments. If a person wishes they can reply to the message and another person can reply to them. This is called a thread. (Much like you would see in a newsgroup) Domain owners can get their free discussion forum script by clicking HERE

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